OPERATION

OPERATION

Definition of Operational Policy

This operational policy contains Ntori's operational standard of its service and the penalties for violating the Terms and Conditions of Service (hereinafter referred to as "Restriction"), objection process to the restrictions, and the policy on recovery that should be known by the Members (someone who agrees to the company's Terms of Use and hereinafter referred to as "Members") playing the Game (hereinafter referred to as "Game") provided by Ntori (hereinafter referred to as "Company") as Members using the service.

In accordance with Section 8.2 of the Terms of Use, Members are obliged to comply with the provisions of this Operational Policy, and if the Member is in breach of this Operational Policy, the Member shall be deemed to have breached the Company's Terms of Use. In which case, the Member can be subject to Restrictions in accordance with the Operational Policy and Terms of Use.

Any matters not mentioned in this Operational Policy shall be governed by the company's Terms of Use, and any matters other than that shall be applied and interpreted according to the relevant laws, rules, and regulation of the country concerned and general social norms.

Membership Rights and Obligations

Members should be aware of this Operational Policy, and the Company is not obliged to provide assistance in case of problems or damages caused by the Member's failure to observe the Operational Policy.

Members are obligated to provide accurate information when registering. Access to the services may be restricted if you enter false and/or inaccurate information or steal information from others. In addition, the Member shall not be entitled to the protection of rights regarding his account information. Ownership of game contents, such as characters and items in game, is owned by the Company. Members can inquire about problems through Customer Support while using the Game and receive guidance on how to solve said problems.

Members must report any problems such as bugs found during service use or errors or flaws etc. in the game system to the Company and must not let other Members know about the problems or use the problems for illegal purposes. Even after problems such as bugs and system errors occurred but a Member does not report them to the Company and takes advantage of the problems for the purpose of gaining benefits, it is deemed that the Member has caused damages to other Members. As such, Members may be restricted from using the service in accordance with the Terms of Use and Operational Policy.

Members shall be restricted from using the service for circulating and disseminating false information which may confuse other Members.

Members shall be restricted to a service use if the Members violate any of the regulations specified in "Table of Restrictions Criteria".

For the Members under penalty of restriction of service use, the Company shall not be held liable for the Members' loss from contents that require continuous management.

Members are liable for the protection and management of their account information. The Company is not liable for any damages caused by any 3rd party that was made possible by the Member being careless with their account information.

Members are liable to answer Company employees (GM) when they are asked questions in the game as the GMs are investigating and monitoring Members for illegal programs.

Restrictions and Reporting Process

The restrictions and reporting process for the violation of the Terms and Conditions of Service and Operational Policy are as follows.

A violation of terms/policy occurs ⟶ (make reporting) ⟶ Game Master investigates ⟶ (send prior notification) ⟶ impose restrictions ⟶ make objections ⟶ Notify the result of objection.

Whenever possible, reports regarding "Fraud," "Swear Words," and "Account Hijacking" should be made within 15 days from occurrence or discovery thereof, whichever is earlier.

The company will notify the member of the details of the restrictions, the reason for the restrictions, etc. through e-mail and client messages etc. at the time of imposing restrictions. However, for the matters related to some acts that are specified separately in the Terms and Conditions of Service, the company may notify later.

How to make reports/inquiries and objections

Customer Support: Through [Customer Support] on the website or in app, a member can make inquiries/requests/suggestions related to the account including game service and object against imposed restrictions within 15 days of the initial action. The company is shall not be held liable for any inquiries/requests/suggestions made after 15 days of the issue occurred.

Possible result of objections: If the objection made by a member is deemed reasonable, the company will immediately withdraw the restrictions imposed on the member and make adjustments and recoveries on the adjusted items etc.

The criteria for restrictions are as follows:

If a 3rd violation party uses a member's account and violates the Terms and Conditions of Service and Operational Policy during the account sharing, restrictions may be imposed on the member and the account.

If a member acquires an item acquired by a member in violation of the Terms and Conditions of Service and Operational Policy, the company will retrieve the item and all related numerical data from the character. Also, the account that obtained the item and data may be subject to restrictions in accordance with the Operational Policy. (e.g. If you take over an item acquired by a member in violation of Terms and Conditions of Service and Operational Policy through "Fraud", "Real Money Trade", "Bug Abuse", "Gambling", "Payment Theft", "Use of Illegal Programs" etc., the company will retrieve the item and impose restrictions on the use of the game for the account that obtained the item.)

The types of restrictions are as follows:

Temporary restrictions on access to the game functions and forced changing of names (hereinafter referred to as "Warning"): These includes temporary restrictions on access to the game, banning chatting, restrictions on in>game actions, forcibly changing names of character etc., deleting an image, Game Master's warning/suggestion etc.

Temporary restrictions on access to the game may also be placed by the Company in order to urgently check on the bugs as well as the damages or harmful effects, it may have caused. A notification shall be issued once the temporary restriction have been lifted.

Restrictions on the use period of the game (hereinafter referred to as "Period(dates)Block"): It is a restriction that restricts the use of all services related to the game (such as game accounts, bulletin boards, etc.) for a certain period of time.

Permanent restrictions on using the game (hereinafter referred to as "Permanent Restriction"): This is a restriction that completely disqualifies a member's account by permanently restricting the use of all services related to the game (for example, game accounts, bulletin boards, etc.)

Retrieval: It is a restriction where the company deletes the game data or changes the quantity/quality of the game data (all data that can be acquired in the game system and that are 'numerically quantifiable' such as experience points, contribution points, etc.) and items etc. that are acquired by a character etc. through illegitimate means such as but not limited to the violation of the Terms and Conditions of Service or the Operational Policy.

Chat block: It is the restriction that restricts the use of the in>game chatting function for a certain period of time.

Table of Restrictions Criteria

If any act listed in the "Table of Restrictions Criteria" below is committed, the member who made the act could be held legally liable and shall be subject to strong restrictions and penalties imposed by the company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitutes violations of the Terms and Conditions of Service, related laws, and any other acts that seriously affect the balance or systems in the game.

Depending on the severity of the violation made by the member, Warning, Period Block, Permanent Restriction, Retrieval etc. shall be imposed. In addition, two or more restrictions can be imposed at the same time, depending on the violation, in which case, the company will impose restrictions on the both violations.

Even if several members violate the same matter, the company can make judgment on which restrictions should be imposed among Warning, Period Block, Permanent Restriction, Retrieval etc., depending on the severity of the act by the doer.

Other than that, if a member's act is found to be incompatible with relevant laws and regulations, the company will immediately take strong actions of restrictions and the company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation.

Violations Details
Account Trade
  1. An act of trading an account or a character in an account in relation to the matters that fall into the "Real Money Trade" category
  2. An act of exchanging an account or a character in an account with another person's account or a character in another person's account.
Violation 1st - 7 days suspention 2nd - 1 month suspention 3rd - Permanent suspension
Real Money Trade
  1. An act of trading items, in-game goods, etc. with real money or real goods/services or encouraging such thereof.
  2. An act of trading items, in-game goods, etc. with the items of another game or encouraging thereof.
  3. An act of trading chips and paid content with real money/real goods.
  4. An act of making another person raise a character in return for real money or real goods/services or encouraging, advertising such act.
Violation 1st - 7 days suspention 2nd - 1 month suspention 3rd - Permanent suspension
Attempting Real Money Trade
  1. An act of attempting or advertising each case of the "Real Money Trade" category.
  2. An act of attempting or advertising each case of "Account Trade" category.
  3. An act of promoting websites and others related to "Real Money Trade" or "Account Trade".

✓ If you start a chat for the purpose of engaging in Real Money Trade, the company may impose chat block without prior warning.
Violation 1st - 7 days suspention 2nd - 1 month suspention 3rd - Permanent suspension
Fraud
  1. An act of gaining unfair advantages in the game by cheating other members.
Violation 1st / 2nd / 3rd - Permanent suspension
Fraud Attempt or Impersonation
  1. An act of attempting "Fraud".
  2. An act of impersonating a GM, company employee, or an individual involved.
  3. An act of impersonating another individual that causes the individual to losses.

✓ In the case of "Fraud" that impersonates a Game Master or the company's employee, the company may immediately impose the "Permanent Restriction".
Violation 1st - 1 month suspention 2nd / 3rd - Permanent suspension
Bug Abuse
  1. An act of gaining advantages or causing damage to other members by abusing game errors or service errors.
  2. An act of affecting the game balance or game system by abusing game errors or service errors.
Violation 1st / 2nd / 3rd - Permanent suspension
Abusing
  1. An act of gaining advantages by avoiding limitations of the game system through an abnormal way
  2. An act of abusing the Operational Policy by avoiding limitations in the game system for gains.
  3. An act of using in-game systems differently from their intended functions that harms others or for the goal of gaining advantages.
  4. An act of promoting or helping the acts of 1 - 3.
Violation 1st - 1 month suspention 2nd / 3rd - Permanent suspension
Gambling
  1. An act of causing damages to other participants and causing benefits to a certain person in his or her asset and property through an accidental result from betting an item etc.
  2. An act of helping or advertising the progress of 1 above.
Violation 1st - 1 month suspention 2nd / 3rd - Permanent suspension
Disrupting Gameplay and Game Operations
  1. An act of disrupting the normal gameplay of another member or several members by abusing the game system or operating system.
  2. An act of disrupting another member's normal use of the game by abusing GM service or Customer Support.
  3. An act of disrupting the normal game operation of the company by abusing GM service or Customer Support.

✓ The company may impose restrictions on the use of GM service or Customer Support in case the acts of disrupting the company's operation are deemed serious.
Violation 1st - Warning 2nd - 7 days suspention 3rd - 1 month suspention
Bot
  1. An act of using the game with multiple accounts or through a systematic and collective manner for profit-making purpose.
Violation 1st / 2nd / 3rd - Permanent suspension
Chat Abuse
  1. An act of disrupting the several members' use of chat by uploading same contents repeatedly or uploading immoderate contents in the chat window.

✓ In case a user proceeds with "Chat Abuse", the company may impose Chat Block without prior warning.

✓ Depending on the severity of Chat Abuse, the company may impose Chat Block from minimum 60 minutes to maximum 1 day.
Violation 1st - Chat block (60 minutes) 2nd - Restriction (1 day) 3rd - Restriction (7 days)
Use of Inappropriate Language
  1. An act of using swear words and foul language.
  2. An act of making expressions or behavior that causes sexual humiliation to other members such as, but not limited to the use of dirty words or sexual portrayals
  3. An act of slandering, ridiculing, or degrading specific region, religion, race, disability, etc.
  4. An act of making expressions or behavior that may cause fear to the other people or may be deemed as a threat to the real life.
  5. An act of writing in chat information (personal information, location, contact information, email, etc.) or personal information of other individuals.
  6. Other acts, expressions or communication prohibited by the Terms and Conditions of Service which causes discomfort or disgust to another person.

✓ If a user proceeds with chatting that contains 'Use of Inappropriate Language', the company may impose Chat Block without prior warning.
Violation 1st - Chat block (60 minutes) 2nd - 1 day suspention 3rd - 7 days suspention
Use of inappropriate names
  1. An act of using a name that impersonate Game Masters or the company's employee.
  2. An act of using a name that includes swear words and foul language.
  3. An act of using a name that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.
  4. An act of using a name that intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information.
  5. An act of using any other names that are prohibited by the Terms and Conditions of Service.

✓ The company may impose the restrictions set forth in the "Use of Inappropriate Language" category if a user repeatedly violates the "Use of inappropriate names" category for the purpose of offending other members, the game master, or the company.
Violation 1st - Warning (Name Change) 2nd - 1 day suspention 3rd - 15 days suspention
Client Manipulation, Use or procuing of Illegal Programs and Macros
  1. An act of manipulating the client provided by the company without authorization.
  2. An act of using the computer programs macros, devices, or equipment (hereinafter referred to as "Illegal programs") that disables the technological protection of the service or disrupt the normal operation of the service.
  3. An act where of repeatedly doing action like an illegal program and shown in the game data.
  4. An act of using programs from another creator that was not authorized by the company.
Violation 1st / 2nd - 1 month suspention 3rd - Permanent suspension
  1. An act of producing or distributing the programs, macros, devices, or equipment that enables each case of the "Use of Illegal Programs and Macros" category.
  2. An act of changing or re-making a client or server program
Violation 1st / 2nd / 3rd - Permanent suspension
Account Theft, Payment Theft and Failure to Pay
  1. Any act of causing damages to the account data etc. (character, item,chips, etc.) through unauthorized access to another member's account.
  2. An act of making payments for service use etc. through unauthorized access to another person's payment method.
  3. An act of not paying for services within a timely manner.
Violation 1st / 2nd / 3rd - Permanent suspension
Identity Theft
  1. Creating an account using the personal information of another person
Violation 1st / 2nd / 3rd - Permanent suspension
Violations Details 1st
Violation		 2nd
Violation		 3rd
Violation
Account Trade
  1. An act of trading an account or a character in an account in relation to the matters that fall into the "Real Money Trade" category
  2. An act of exchanging an account or a character in an account with another person's account or a character in another person's account.
 7 days suspention 1 month suspention Permanent suspension
Real Money Trade
  1. An act of trading items, in-game goods, etc. with real money or real goods/services or encouraging such thereof.
  2. An act of trading items, in-game goods, etc. with the items of another game or encouraging thereof.
  3. An act of trading chips and paid content with real money/real goods.
  4. An act of making another person raise a character in return for real money or real goods/services or encouraging, advertising such act.
 7 days suspention 1 month suspention Permanent suspension
Attempting Real Money Trade
  1. An act of attempting or advertising each case of the "Real Money Trade" category.
  2. An act of attempting or advertising each case of "Account Trade" category.
  3. An act of promoting websites and others related to "Real Money Trade" or "Account Trade".

✓ If you start a chat for the purpose of engaging in Real Money Trade, the company may impose chat block without prior warning.

 7 days suspention 1 month suspention Permanent suspension
Fraud
  1. An act of gaining unfair advantages in the game by cheating other members.
 Permanent suspension
Fraud Attempt or Impersonation
  1. An act of attempting "Fraud".
  2. An act of impersonating a GM, company employee, or an individual involved.
  3. An act of impersonating another individual that causes the individual to losses.

✓ In the case of "Fraud" that impersonates a Game Master or the company's employee, the company may immediately impose the "Permanent Restriction".

 1 month suspention Permanent suspension
Bug Abuse
  1. An act of gaining advantages or causing damage to other members by abusing game errors or service errors.
  2. An act of affecting the game balance or game system by abusing game errors or service errors.
 Permanent suspension
Abusing
  1. An act of gaining advantages by avoiding limitations of the game system through an abnormal way
  2. An act of abusing the Operational Policy by avoiding limitations in the game system for gains.
  3. An act of using in-game systems differently from their intended functions that harms others or for the goal of gaining advantages.
  4. An act of promoting or helping the acts of 1 - 3.
 1 month suspention Permanent suspension
Gambling
  1. An act of causing damages to other participants and causing benefits to a certain person in his or her asset and property through an accidental result from betting an item etc.
  2. An act of helping or advertising the progress of 1 above.
 1 month suspention Permanent suspension
Disrupting Gameplay and Game Operations
  1. An act of disrupting the normal gameplay of another member or several members by abusing the game system or operating system.
  2. An act of disrupting another member's normal use of the game by abusing GM service or Customer Support.
  3. An act of disrupting the normal game operation of the company by abusing GM service or Customer Support.

✓ The company may impose restrictions on the use of GM service or Customer Support in case the acts of disrupting the company's operation are deemed serious.

 Warning 7 days suspention 1 month suspention
Bot
  1. An act of using the game with multiple accounts or through a systematic and collective manner for profit-making purpose.
 Permanent suspension
Chat Abuse
  1. An act of disrupting the several members' use of chat by uploading same contents repeatedly or uploading immoderate contents in the chat window.

✓ In case a user proceeds with "Chat Abuse", the company may impose Chat Block without prior warning.

✓ Depending on the severity of Chat Abuse, the company may impose Chat Block from minimum 60 minutes to maximum 1 day.

 Chat block (60 minutes) Restriction (1 day) Restriction (7 days)
Use of Inappropriate Language
  1. An act of using swear words and foul language.
  2. An act of making expressions or behavior that causes sexual humiliation to other members such as, but not limited to the use of dirty words or sexual portrayals
  3. An act of slandering, ridiculing, or degrading specific region, religion, race, disability, etc.
  4. An act of making expressions or behavior that may cause fear to the other people or may be deemed as a threat to the real life.
  5. An act of writing in chat information (personal information, location, contact information, email, etc.) or personal information of other individuals.
  6. Other acts, expressions or communication prohibited by the Terms and Conditions of Service which causes discomfort or disgust to another person.

✓ If a user proceeds with chatting that contains 'Use of Inappropriate Language', the company may impose Chat Block without prior warning.

 Chat block (60 minutes) 1 day suspention 7 days suspention
Use of inappropriate names
  1. An act of using a name that impersonate Game Masters or the company's employee.
  2. An act of using a name that includes swear words and foul language.
  3. An act of using a name that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.
  4. An act of using a name that intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information.
  5. An act of using any other names that are prohibited by the Terms and Conditions of Service.

✓ The company may impose the restrictions set forth in the "Use of Inappropriate Language" category if a user repeatedly violates the "Use of inappropriate names" category for the purpose of offending other members, the game master, or the company.

 Warning (Name Change) 1 day suspention 15 days suspention
Client Manipulation, Use or procuing of Illegal Programs and Macros
  1. An act of manipulating the client provided by the company without authorization.
  2. An act of using the computer programs macros, devices, or equipment (hereinafter referred to as "Illegal programs") that disables the technological protection of the service or disrupt the normal operation of the service.
  3. An act where of repeatedly doing action like an illegal program and shown in the game data.
  4. An act of using programs from another creator that was not authorized by the company.
 1 month suspention Permanent suspension
  1. An act of producing or distributing the programs, macros, devices, or equipment that enables each case of the "Use of Illegal Programs and Macros" category.
  2. An act of changing or re-making a client or server program
 Permanent suspension
Account Theft, Payment Theft and Failure to Pay
  1. Any act of causing damages to the account data etc. (character, item,chips, etc.) through unauthorized access to another member's account.
  2. An act of making payments for service use etc. through unauthorized access to another person's payment method.
  3. An act of not paying for services within a timely manner.
 Permanent suspension
Identity Theft
  1. Creating an account using the personal information of another person
 Permanent suspension

Recovery Support

If a Member's item or character is lost or the data is changed due to a technological error of the Company, and if the contents of the error are clearly confirmed by in game records, recovery will be given to the extent that it does not disturb the Game balance.

The character and item data of the Member can be modified, changed, or deleted at any time according to Game planning or operational judgment, and the recovery will not be given in such cases.

In principle, losses that occur due to Member's failure to understand the contents of Game system, Operational Policy, in game notifications, and announcements on the official page or due to negligence on the Member's part are not the subjects of recovery except for certain circumstances to be decided by operational judgement. Recovery will be processed based on stored data and any loss that does not have history cannot be recovered.

Recovery will not be done for items that are intentionally lost by a member, that are in violation of system settings, or that are potentially exploitable within the game.

Recovery requested due to a buyer's remorse for reasons such as update or the changed item settings etc. is excluded from the subjects of recovery.

Recovery for each item is processed based on the stored data, and if the records of the loss do not exist, the loss cannot be recovered.

Members can be restricted from the game if the members abuse the Operational Policy through item recovery and other services.

Name Policy

A member should not use names that violate the operational policy when the member creates character name.

Names that impersonates GM or the company's employee.

Names that include swear words and foul language.

Names that slander or degrade specific race, nationality, ethnicity, religion, gender, person, disability, etc.

Names of antisocial mood.

Names of sexually explicit or obscene contents

A name that contains content that is intended to infringe or damage the rights of 3rd violation parties, including honor, portrait rights, and personal information.

Names that are deemed to have the intention of buying or selling an account/item in exchange for real money/actual product.

Names that can be confusing to other members of the game, such as NPC names and items.

Names that contain the purpose of advertising/promoting a target.

In case you differently change the spelling of the name that the naming policy prohibits or in case you combine the prohibited name with other letters.

Names that fall into the above criteria may be changed or deleted without prior notice, and if the violation is serious or repeated, separate restrictions may be imposed in accordance with the operating policy.

Inactive Account Policy

In order to improve the service and for smooth game operation, the company may delete the game data of the characters (hereinafter referred to as "Inactive account") under the following condition:

If an account has not been accessed for at least 365 days. In case the company deletes the game data of a character in the account that has been inactive for a long time, the company shall notify the member of the schedule of the deletion process and details in advance.

Refund Policy

Fundamentally, purchased items cannot be refunded.

If there is no record of wearing/using the item or playing the game after purchasing the item, a refund is possible within 7 days.

Refunds must be made through the company, and users must faithfully comply with the matters requested by the company for refunds.

If the refund is not processed through the company, it will be a reason for permanent account suspension.